猫咪AV

Shift Hours
24/7 rotating shift according to operation needs

Description

• Successfully resolve technical issues (hardware and software) from incoming internal end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Articulate clearly in writing and verbally.
• Engages team members for support as required to ensure internal or external business and end users/clients Service Level Agreements (SLA) demands are met
• Confident and eager to take on additional more complex tasks

Qualifications

Education and Experience Required:

• Hold Bachelor's degree.
• May hold entry level certification(s) in field of work.
• 3 years of working experience in related fields in a Service Desk, Helpdesk or Call Center.

Knowledge and Skills:

• Excellent verbal and written communication skills in language to be supported
• Experience in troubleshooting in a technical environment
• Excellent analytical and problem solving skills
• Able to apply advanced knowledge to assist in the operation of one or more aspects of a technology area/customer group.
• Ability to resolve or assist in the resolution of complex Customer problems via phone or email.
• Able to demonstrate good oral, written, and telephone communication skills.
• Ability to build and maintain relationships with customers, peers, and support partners.
• Able to understand Customer system environments with associated business needs.
• Ability to work in a team environment, which may be local, global, virtual, or multifunctional.
• Demonstrate good teamwork with peers.

Kindly send your resumes to christine@eps.com.sg