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Member Relations Associate

Company : MSU-IIT National Multi-Purpose Cooperative
Date Posted : 2016-11-03

QUALIFICATIONS

Minimum education:       College graduate preferably in Business Administration, Marketing Management, Entrepreneurial Science, and Economics with in-depth background in Marketing and Sales Industry

Minimum experience:      At least one (1) year experience in related work, or with more than three (3) years of solid experience as Marketing Specialist or Member Relations Officer preferably in a cooperative setting or related financial institution.

  • Spirituality-imbued character
  • Exudes cordial interpersonal communication and public relations skills
  • Unquestionable loyalty to the organization
  • Highly proactive
  • Effective team player

ASSIGNMENT: Head Office (Marketing Department)

DUTIES AND RESPONSIBILITIES

  • Develops feedback mechanism system, from the guidelines, flowchart, up to implementing materials/support.
  • Conceptualizes, formulates and develops a whole year round member-care programs and activities.
  • Initiates development and updating of Frequently Ask Questions (FAQs) about the coop, products and services and updates.
  • Develops guidelines, programs and activities regarding service quality, retention programs for the members and loyalty programs.
  • Develops monitoring tool to measure effectiveness of programs implemented in the branches.
  • Ensures sustainability of service quality in the branches.
  • Ensures the implementation and sustainability of member-care programs in the branches.
  • Assists and gives support to Branch Marketing Officer regarding preparation of member’s certification, stocks certificate and other documents as necessary.
  • Communicates with the Branch Manager or Branch Marketing Officer openly to provide and process information in response to inquiries, concerns and requests related to member care and programs.
  • Monitors the implementation activities, and programs in the branches.
  • Ensures a timely submission of Branch Membership database to the Head Office.
  • Ensures timely submission of Branch Membership data for month such as new members recruited, membership withdrawal for the month, and member’s complaint.
  • Conducts annual member-satisfaction program either through survey or focus group discussion.
  • Coordinates and plans event related to member-care programs.
  • Creates annual plan on how to boot the relationship of the members towards the cooperative.

 

ADDRESS YOUR APPLICATION LETTER TO:

RYAN D. SASIL, LLB.

Human Resources Manager

MSU-IIT National Multi-Purpose Cooperative

Quezon Ave. Ext., Pala-o, Iligan City

OR YOU CAN SEND ALL YOUR CREDENTIALS TO:

dpzabala@msuiitcoop.org

 

APPLICANTS MUST SUBMIT:

  • Application letter
  • Resume with 2x2 ID Picture
  • Copy of Official Transcript of Records and Diploma
  • Other documents (trainings, licenses, certificate of employments, etc.)
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